The importance of using a virtual receptionist service is more than just having a professional image. It’s a basic necessity of operating a service business.
Which, even though we sometimes don’t want to admit it, that’s what law firms are. A business that provides a service to clients in an often difficult or emotionally taxing time of their life. Being able to speak to a live person is the connection that can turn a caller into a client. It’s the feeling of ease you can give someone on a weekend when you’re not there.
PATLive has been answering calls for small to medium-sized businesses, including law practices, for nearly 30 years.
True uninterrupted service, even during recent Hurricane Irma that rocked the state of Florida. A difficult schedule to maintain for any business is part of daily life at PATLive. Use the service as your primary business line. Or just for afterhours calls, when a majority of certain case types come in, such as family law, criminal defense, or personal injury. Or as an overflow solution when you need time to complete case work.
Bilingual receptionists are available from 8 am to 11 pm EST. Request that your team be mostly bilingual speakers, or only on an as needed basis.
A benefit unique to PATLive, they say to clients “if we can script it we can do it.” During the onboarding process, you have the opportunity to work with a Scripting Team. Who will review your business needs, the way you work, and type of clients you serve. Then, make suggestions on ways to best handle a call or feel more natural. Advanced actions include handling intake, billing, or even process payments.
Integrated with Lexicata
Popular intake and law firm CRM tool Lexicata gives your virtual receptionists the ability to log callers into the system as prospects jumpstarting the sales process. But they’re not just limited to Lexicata; PATLive can input information using your favorite, web-based client management software.
Forward your existing line to PATLive for a seamless transition, or acquire a new number to finally move calls off of your personal cell phone.
The PATLive Team
Located in Tallahassee, Florida the recruiting process for PATLive receptionists is stricter than you would think. With only 1% of applicants accepted, and a rigorous training program, management can ensure a high-quality experience for your callers every time. The receptionists are described as bright, happy, educated and eager to serve your business.
Without an app, or extensive reports PATLive can deliver services starting at $99 per month, with no contracts or onboarding fees. Which is an easy entry point for solo lawyers just getting started. That’s about one billable hour of time per month. An hour that should be re-captured in the time you will save answering calls.
If you have been holding off on using a virtual receptionist service because of cost or contracts. Get a full, free trial of PATLive for 14 days, a special offer for Lex Tech Review Readers.