As your business grows you notice that things are falling through the cracks, you aren’t able to keep up with small details and in general the housekeeping of daily operations isn’t always getting done.

It’s around that time when hiring part time or virtual help comes to mind. But, there aren’t a lot of well document resources out there for who to you, or how to make it work for a law firm. And, of the reviews that exist … few of them share examples of a positive experience.

One reason why, is that there’s no formal onboarding or training process. The business owner hiring the assistant, throws tasks their way and sooner rather than later things fall apart.

Freelance vs Structured Executive Assistant Services

First let’s break down the two types of virtual assistant or executive assistant services. There is a huge difference between freelance virtual assistants, and ones that you engage under a contract. To hire someone off of a site like Upwork, Task Rabbit or Thumbtack differs greatly from working with an agency or a professional network of vetted virtual assistants.

Freelance service providers rarely work with law firms on a long-term basis. Their schedule is managed around their life, for their benefit. That’s why it’s called Free-Lance, to provide Freedom to the professional offering services. They work on their terms, and when they want to.

BELAY Virtual Assistant Services are not a hire online, and pay when you need it kind of arrangement. It’s a dedicated person that is onboarded and coached to be your support person. Your resource is managed by a ‘Relationship Manager’ who is responsible for the success of the employee, employer match.

Only, the best part is… you don’t pay payroll, and you don’t pay for the manager’s time. Just one flat hourly rate, in increments of 5 hours per week. Which, if you’ve ever seen the true cost of payroll for even one employee you can appreciate how much money you will save compared to a traditional hiring model.

Meeting Your Match

Attorneys need specific skill sets, of which BELAY is very aware of. When you first request an assistant, they start by skill-searching based on the type of work you do, the applications you currently work in, and tasks you need help with. Once they find a few candidates, there is an interview and placement process. Then, the relationship begins.

You contract your virtual assistant through BELAY for a set price per hour. The Relationship Manager helps with onboarding, training, and ongoing coaching behind the scenes. As many of us realize, solopreneurs aren’t always the easiest people to work with. Especially when we need things done… like right now.

Hourly rates vary based on experience level, and if you find that an assistant isn’t a fit despite the matchmaking processes, they start the process over again. Until you are finally happy and comfortable with your support person. BELAY works to truly mitigate the risk of a costly “bad” hire.

Minimum Hours and Overflow

BELAY has a minimum of 10 hours per week, which many clients begin with to start. Hourly rates vary from $34-36 per hour. However, consider the fact that these employees come pre-trained with the computer and basic office skills you need. They are highly productive and expected to complete tasks efficiently.

When you need more hours, you can go up to a full forty-hour work week, or more with an additional VA. Which at that price is still dramatically less than you would pay for an employee to sit in your office, while you pay for them to scroll through Facebook.

The flexibility in hours has worked wonders for BELAY’s law firm clients. From both a budget and case preparation perspective. You never know when an influx of case work will happen, and when it does they have the ability to ramp up immediately.

Getting ‘it’ Together

One ancillary benefit of the BELAY onboarding process is the documentation that happens as a result. A driver of failure for many virtual assistant relationships is the solopreneur’s lack of time dedicated to writing out what they need, where to find document, or how the law firm’s processes work. The role of the Relationship Manager is to get to know your business, ensure that required tasks and key information are recorded and maintain those archives for the length of your contract.

It’s Time to Ask for Help

When you’ve finally hit a wall, you’re missing appointments or just can’t seem to keep up. BELAY is a solution well worth the investment. The Relationship Manager component alone make this a very safe, and reliable first step into growing a team. No payroll, backup employees if an absence occurs, and best of all, a trained staff of virtual assistant coaches looking out for your best interests

You can learn more about BELAY Solutions and their team of qualified, law firm ready virtual and executive assistants by visiting BELAY for Lex Tech Review readers. Where you can redeem an exclusive discount of 50% off the BELAY’s startup fee until December 31, 2017!

Chelsey Lambert

Chelsey Lambert

Chelsey Lambert is a Legal Technology Specialist, published Author and CLE Speaker. As a former Practice Management Advisor for the Chicago Bar Association, and Vice President of Marketing for a leading case management provider she has seen our industry from many angles. Today, she works with vendors to bring their products or emerging technologies into the marketplace. And, teaches legal technology courses to lawyers all over the country sharing different ways technology can benefit their law firm. As Founder of Lex Tech Review and Lex Tech Media Group she welcomes the opportunity to chat!

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