Within a law firm there are several roles critical to the business succeeding. One of which is intake, also known as sales or appointment booking.

If you have ever had to make calls as your primary job function, you know that’s not the most fun job in the world. It requires discipline, determination, persistence and resilience. A rare combination of qualities in an employee. Not to mention that if you are lucky enough to find one of these Unicorns you must keep them happy!

Which brings me to my next point, recruitment, training and retention. In 2013 I conducted over a thousand phone interviews for law firms all over the country specifically for these roles. I can personally attest to how draining of a process this is. Time, energy and then the unfortunate heartache when you didn’t make an offer fast enough and the Unicorn was nabbed by another employer. Back to square one you go!!!

Do no pass GO, Do not collect $200.

I say that in jest, but time is money and lots of it when you don’t have the right people on the phones. To handle potential new client calls, chase down existing clients for documents or payments, and lawyer’s least favorite area of all… the dreaded collections list.

So, what’s the solution? Hero Conversion Technologies 

An office in Dallas, Fort-Worth filled with trained law firm call staff. Managed, motivated and incentivized to win for your business. Each acting as an employee of the law firm, trained on UPL (unauthorized practice of law), conversion techniques, practice area nuances and over the top customer service.

Now, some may ask; What the difference is between a traditional virtual receptionist service is, and HCT?

The name says it all. Their number one objective is to turn your leads and your calls into paying clients walking through the door.

Hero’s to the client, fueled by Conversion Technologies to transform the numbers you are seeing in your bottom line. It’s that simple, a bold commitment from two no-nonsense business owners.

How does it work?

After a discovery call, HCT will assign pre-trained callers to your law firm. Phone numbers, and email addresses will be assigned to them to ensure consistency with your brand and marketing. If you would like the team to focus on a particular source of leads or handle all of the intake and appointment setting that’s up to you. Start slow, or dive right in.

  • For more information, visit the HCT website here: http://www.hct.solutions/
  • To schedule a complimentary assessment and quote, call or text: 214-632-2962
Chelsey Lambert

Chelsey Lambert

Chelsey Lambert is a Legal Technology Specialist, published Author and CLE Speaker. As a former Practice Management Advisor for the Chicago Bar Association, and Vice President of Marketing for a leading case management provider she has seen our industry from many angles. Today, she works with vendors to bring their products or emerging technologies into the marketplace. And, teaches legal technology courses to lawyers all over the country sharing different ways technology can benefit their law firm. As Founder of Lex Tech Review and Lex Tech Media Group she welcomes the opportunity to chat!