What if I told you for $15 per month, you could have a completely automated, fully functional phone system? Sounds crazy, right!
I was in awe when I first saw the options the Tresta phone system gives you, delivered through the convenience of a smartphone App.
As an entrepreneur myself, my phone doesn’t leave my hand. I can run my business from it, and consider it to be a critical part of the toolset I use to run my business. But… I wish I had the flexibility to set up features like call routing, an auto attendant, and listing out different extensions for my business. Especially as it grows.
To get a complete phone system for less than the cost of a month’s worth of Keurig K Cups sounds pretty amazing to me. For example, here are just a few ways you can apply Tresta’s features in a solo or small law firm.
Prompt callers to select 1, to book a consultation, or 2 if they are an existing client. Then, you can forward callers who select 1 to your cell phone, and two to a support staff member.
Because Tresta operates just like a phone system, you can assign extensions to staff, or departments in your firm. Add the extensions to business cards to level up your professional image. In Tresta, you can create a new phone number in minutes, and get your new team members set up with ease.
Hunt Groups / User Groups
These are KEY. If you aren’t familiar with how a hunt group works, they can be a life saver. Imagine that a prospect calls, and they select 1 for ‘book a consultation.’ You want that call answered, and fast. A hunt group, or user group will send the call to everyone’s phones who are part of the group, until it is answered.
The same can be done for the clients who call and press 2 to ask questions about their case. Send those calls to support staff, or a group of team members that volunteer to take calls on the weekends.
Prompts and Greetings
No more weird robo-voice prompts please! With Tresta you can record custom greetings to walk callers through the system, and add them to the call workflow anywhere you want.
Voicemails are delivered via email, and in the Tresta App. Record custom greetings for every line in the system.
Forwarding and User Management
If team members are using their personal cell phones to take client calls, and they are out of the office you’re helpless. By providing each employee with a dedicated line that forwards to their cell phone, in the event of absence all you have to do is forward that line to a different person. Easy, simple and seamless. No more angry client calls, because they’ve left Tom (who’s stuck in court) 20 messages.
Built in call recording is something you usually have to use a separate app for. Use the recordings for training purposes to ensure a quality experience for clients across your entire organization. Or, measure the lead quality of callers coming to you through a new marketing source.
Consider the Tresta App your business phone, and overall system manager. The interface is so clean and easy to use, it belongs on your home screen next to your native phone app. Take inbound calls, and make outbound dials to keep a consistent image with your clients.
The team is constantly improving Tresta’s capabilities. On the horizon is IP phones, detailed call reporting, analytics and call routing based on the team’s schedules. Powerful additions, all included at the current price.
Complexity without the Cost
All of the features and combinations described above come standard. Tresta’s goal is to give you the flexibility of a fancy corporate phone system without the headache of setup, or onboarding fees. Just get your account, and go. Add users when you need them, and remove them when you don’t. Unlimited support and setup assistance are included to help you get started.
For the level of detail, and options this solution provides. It is an excellent choice for lawyers looking to establish a professional image, with technology that scales at a price that doesn’t break the bank.
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